Terms

Terms of service

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Online ordering

By placing an order through ShopStoreSupplies.com, customers agree to provide accurate account, billing, shipping, and contact details. Orders are subject to product availability, payment authorization, tax calculation, and fulfillment review.

Product availability

Inventory and supplier availability can change. If an item cannot be fulfilled as ordered, we may contact the customer about timing, substitutions, cancellation, or refund options.

Payment and taxes

Payments are processed through secure checkout. Applicable Canadian taxes are calculated during checkout based on shipping details.

Fulfillment

Orders may be fulfilled from our own stock, local procurement channels, wholesale suppliers, or retail supplier partners depending on availability and delivery speed.

View shipping policy

Returns

Returns must be requested and confirmed within the return window. Return freight and restocking fees may apply depending on the product and reason for return.

View returns policy

Order questions

For order documents, delivery updates, or purchase follow-up, contact orders@shopstoresupplies.com. For returns, account help, or product issues, contact support@shopstoresupplies.com.