Returns

Returns policy

30-day request and confirmation window

Return requests must be submitted and confirmed within 30 days of purchase. If something is wrong with an order, contact us right away.

Review required

Submitting a return request does not automatically approve the return. Requests submitted near the deadline may be denied if they cannot be reviewed and confirmed in time.

Return freight

In some cases we will not be able to cover return freight. If buyer-paid freight applies, we will advise during return request processing.

Restocking fees

Restocking fees may apply based on the product, condition, packaging, supplier rules, and reason for return.

How to request a return

1. Open account: Log in and open your order history.
2. Select return options: Choose the order and submit the return reason/details.
3. Wait for confirmation: We will review the request and advise whether freight or restocking fees apply.

Need help?

Do not wait if something is wrong

We are happy to process returns where eligible. For damaged, incorrect, or urgent order issues, contact us immediately instead of waiting until the end of the return window.

Email support